COVID-19 Treatment Protocol

If you are planning to visit a clinic/therapy practice

Your therapist will...
  • Check they are in good health before you arrive for treatment.
  • Wash their hands or use hand sanitiser before treatment.
  • Follow guidelines on the use of personal protective equipment (PPE).
  • Disinfect non-porous materials, e.g. massage couch and equipment.
  • Wash porous materials e.g. pillowcases, sheets and towels.
  • Replace couch roll and other disposable materials.
  • Ventilate the treatment room and reception area.
  • Change their tunic/top/apron if needed.
  • Wear durable, disposable gloves when cleaning the premises.
  • Maintain social distancing before and after the treatment.

You will be asked to...

Prior to your treatment:
  • Complete a short telephone consultation which will include the completion of a COVID-19 questionnaire. (Please see below)
  • Contact your therapist and re-schedule if you have any symptoms of COVID-19, or if any person in your household is self-isolating.


At your treatment:
  • Bring a bottle of water for your refreshment.
  • Arrive at the agreed time and ensure social distancing before and after the treatment.
  • Wash your hands or use hand sanitiser upon arrival.
  • Have your temperature taken to ensure within normal parameters.
  • Follow guidelines on the use of PPE.
  • We are encouraged to keep conversation to a minimum to reduce risk of infection.
  • Pay by card or other cashless method.

Please note:
  • In line with Government direction, all close contact treatments should not exceed one hour, from arrival to departure.
  • Whereas previously, we have offered Reflexology hand treatments, this will not be available for the foreseeable future.
  • If you have any queries or concerns as to how we are managing treatments during the COVID-19 pandemic, please feel free to call us on 01759 260092

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COVID-19 Questionaire

The following questions will be asked at your pre treatment telephone consultation.

  • Do you currently have COVID-19 or any symptoms of COVID-19?
  • Have you had COVID-19?
  • Does anyone in your household or support bubble have COVID-19 or symptoms of COVID-19?
  • Have you been in close contact with anyone else in the past 14 days who has symptoms of COVID-19 or been contacted by the NHS Test and Trace service and told to self-isolate?
  • Are you classed as an extremely vulnerable person (high risk)?
  • Are you classed as a vulnerable person (moderate risk)?